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SERVICES
Provider Service

Post-Sales Assistance Management

RelecoGroup simplifies post-sales service management across the territory with quality and professionalism.

A Centralized Service with a Capillary Network
The Provider service by RelecoGroup is a strategic solution for manufacturers looking to centralize post-sales assistance management without compromising operational efficiency and territorial coverage.
Thanks to a network of over 130 affiliated and contracted service centers, we ensure optimal coverage and a highly professional service that can be customized to match the brand's needs.
The Advantages of a Single Point of Contact
By choosing our Provider service, manufacturers can benefit from a single point of contact for the entire assistance process, streamlining management and ensuring high-quality standards. As a Provider, RelecoGroup takes responsibility for:
  • Ensuring the achievement of service KPIs, which can be tailored to the manufacturer’s post-sales strategy.
  • Managing the entire administrative process, including service reporting, spare parts supply and management, defect monitoring, and more.
  • Handling accounting and service invoicing, acting as the sole point of reference for the brand and simplifying financial and operational management.
A Structured Network for Every Need
Our network consists of three types of service centers, which can operate in a complementary manner or assume multiple roles within the service:
01
Retailers with Collection Point Function,
Facilitate service logistics by providing customers with a nearby and reliable reference point.
02
Technical Laboratory Service Centers,
Specializing in machine repairs at fully equipped laboratories with advanced diagnostic tools.
03
On-Field Service Centers,
Technical teams operating directly at customer sites, ensuring prompt interventions and minimizing machine downtime.
Some centers within our network combine multiple roles, offering an even more comprehensive and flexible service based on the specific needs of each territory.
A Comprehensive and Vertical Service for Manufacturers
RelecoGroup’s Provider service approach is designed to offer a fully integrated 360° solution, optimizing the entire post-sales service cycle. Thanks to our industry expertise, we can:
  • Customize the Service model according to the manufacturer’s goals.
  • Continuously monitor the performance of affiliated service centers to ensure a uniform quality level across the entire territory.
  • Optimize administrative and accounting processes, eliminating inefficiencies and reducing management costs for manufacturers.
  • Manage customer experience in a structured way, turning post-sales assistance into an opportunity for brand loyalty and enhancement.
Thanks to our extensive network and ability to adapt to the needs of our partners, RelecoGroup positions itself as a strategic and reliable provider for companies aiming to excel in Service management and offer their customers an impeccable assistance experience.