After-sales services for domestic appliances

Releco stands out in the European service centre scene not only for the breadth and depth of its accumulated expertise, but also for the highly customised and proactive approach it takes in responding to its customers' needs.

This customisation manifests itself in the ability to adapt and configure the services offered according to customers' specific business models, guaranteeing tailor-made solutions ranging from customer care management and logistics to the provision of courtesy machines and the execution of technical interventions both in the laboratory and directly at the customer's premises.

With a time-tested approach, we systematically measure all activities, both operationally and financially.

This rigorous data analysis process allows us to base decisions on solid numerical evidence and to constantly monitor both our KPIs and those of our customers, ensuring high quality service and optimal resource management.

Releco's added value lies in its vision of collaboration with customers. The company does not perceive itself simply as a service provider, but as a true strategic partner able to actively contribute to the customer's success.

This approach translates into the ability to transform every moment of interaction, even the most potentially problematic ones such as after-sales interventions, into an opportunity to reinforce the customer's trust in the Brand and promote a positive image of it. Through this strategy, Releco helps its customers to convert end users into true promoters of the Brand, active elements that contribute to the diffusion of a positive perception of the company and its products.