Corporate purpose after-sales services for household appliances
As an industry leader, RelecoGroup's corporate aim is to provide innovative, competitive and quality after-sales services for domestic appliances.
Our mission is to provide innovative, competitive and quality after-sales services by acting as the main contact point for our customers, guaranteeing a complete service thanks to our many years of experience in the sector. This allows us to propose customised services and tailor-made, high-performance and professional solutions for every need, embracing all sides of technical support: from telephone management of service requests (also remotely in augmented reality) to repairs, logistics and data analysis.
What do we do? At Releco, we are committed to raising the standard of after-sales services, providing innovative, competitive and high-quality solutions. Our mission focuses on creating an exceptional customer experience, turning every after-sales interaction into an opportunity to reinforce trust and brand loyalty.
How do we do this? Through a customised and integrated approach that covers every aspect of technical support. From proactive troubleshooting with video support to advanced logistics, from detailed analysis of product performance and defects to precision repairs and reconditioning. Our strategy is based on a Lean methodology, which guarantees efficiency and reduces waste, making the most of every resource.
Who do we serve? We serve a wide range of customers, from coffee machine manufacturers to end users, who share a common appreciation for quality and the importance of exceptional after-sales service. Our goal is to ensure that every customer, regardless of size or industry, benefits from an unparalleled experience that turns the need for service into an opportunity for brand enhancement.
What is our competitive advantage? Our unique combination of proactivity, technical expertise and streamlined internal organisation positions us as a leader in our field. Our ability to act not only as a service provider but as a true partner to our customers allows us to actively participate in their transformation into promoters of their brand, especially at the most critical moments of the customer experience.
Our vision
Our aspiration is to become the global benchmark in the field of B2C, Horeca and OCS repair, reconditioning and remanufacturing of products, promoting greater awareness of the importance of recycling and environmental sustainability. By reinforcing the concept of 'repair' as a conscious choice for consumers, we aim not only to extend the useful life of products but also to actively contribute to the reduction of environmental impact.
How do we achieve this? By positioning ourselves as a key partner for all B2C, Horeca and OCS after-sales activities, we are committed to providing a comprehensive, efficient and highly professional service.